Welcome to Petzlify! These Terms & Conditions govern your access to and use of our website, appointment booking system, doorstep pet grooming services, and online store.

By accessing our website, booking a service, or purchasing a product, you agree to these Terms & Conditions. Please read them carefully before using our services.
 

1. About Petzlify

Petzlify provides doorstep pet grooming and hygiene services, along with selected pet-care services and products.

Website: https://www.petzlify.com/
Contact Number: +91 87221 71679
Primary Service Location: Lucknow, Uttar Pradesh, India

In these Terms & Conditions, “Petzlify,” “we,” “our,” and “us” refer to the Petzlify business. “Customer,” “you,” and “your” refer to any individual accessing our website, booking our services, or purchasing our products.
 

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when making a booking or placing an order.

• Provide a valid contact number so we can communicate with you regarding your appointment or order.

• Use our website and services only for lawful purposes.

• Avoid fraudulent bookings, misuse of our booking system, or attempts to disrupt our website.

• Follow reasonable instructions provided by our grooming and service personnel.

We reserve the right to refuse or cancel a booking where there is a legitimate reason, including suspected fraud, unsafe service conditions, or unavailability, subject to applicable law.
 

3. Service Availability and Location

Petzlify primarily offers doorstep pet grooming and hygiene services in Lucknow.

Service availability depends on your location, appointment schedule, staff availability, and the type of service requested.

Submitting a booking request does not automatically guarantee an appointment. A booking will be considered confirmed once we communicate confirmation through our designated booking or communication channel.

We may update our service areas, availability, package offerings, and operating hours from time to time.
 

4. Grooming Services and Packages

Our grooming services may include:

• Regular Grooming

• Complete Grooming

• Luxurious Grooming

• Hygiene Express

• Other pet-care services introduced by Petzlify

Each package has specific inclusions, pricing, and estimated duration. Customers should review the applicable package details before confirming a booking.

Service Limitations

• Services are performed according to the selected package.

• Additional services not included in a package may incur additional charges, which will be communicated before the additional service is performed.

• Estimated service durations may vary depending on the pet's breed, coat condition, size, temperament, and grooming requirements.

• Special requests are subject to feasibility and confirmation.

• Hygiene Express and other limited-service packages do not include bathing, haircuts, or other services unless expressly stated in the relevant package description.

Petzlify reserves the right to recommend a different service or decline a particular grooming procedure if it appears unsuitable or unsafe for the pet.
 

5. Customer Responsibilities

Customers booking our services agree to:

• Provide accurate information about their pet's breed, size, temperament, and relevant health or behavioural concerns.

• Inform us in advance if their pet has a history of aggression, biting, severe anxiety, skin problems, injuries, or other conditions that could affect grooming.

• Ensure a responsible adult is available at the service location during the appointment.

• Provide reasonable access to the pet and a suitable, safe space for grooming.

• Follow reasonable instructions from the groomer to maintain the safety of the pet and service personnel.

• Ensure the pet is available at the confirmed appointment time.

Customers must not conceal information that could materially affect the safety or suitability of the requested service.
 

6. Pet Health and Safety

Your pet's health and safety are important to us.

By booking a grooming service, you acknowledge that grooming involves handling the pet and may carry certain risks, particularly for pets with pre-existing health conditions, skin sensitivities, injuries, anxiety, or behavioural difficulties.

Please inform us of any known medical or behavioural concerns before the appointment.

Petzlify may modify, pause, or discontinue a grooming procedure if the groomer reasonably believes continuing could put the pet or any person at risk.

Our grooming and hygiene services are not a substitute for veterinary diagnosis, medical treatment, or emergency veterinary care.

Where a pet appears to require veterinary attention, we may recommend that the customer consult a qualified veterinarian.
 

7. Bookings, Rescheduling and Cancellations

Customers should provide accurate appointment details when booking.

If you need to reschedule or cancel an appointment, please contact us as early as reasonably possible through our official contact number.

Appointments may need to be rescheduled because of unforeseen circumstances, staff availability, travel delays, weather conditions, or other operational issues.

If Petzlify needs to cancel or reschedule an appointment, we will make reasonable efforts to inform the customer and offer an alternative appointment where possible.

Any applicable cancellation charges, advance-payment requirements, or refund conditions will be communicated to the customer before the booking is finalised.
 

8. Pricing and Payments

All service and product prices will be displayed on the website or communicated through our official booking channels.

• Prices are subject to change, but confirmed bookings will generally be honoured at the agreed price unless the customer requests a change or an adjustment is otherwise agreed.

• Additional charges must be communicated before the customer agrees to the additional service.

• Customers are responsible for paying the agreed amount for services provided or products purchased.

• Promotional prices apply only during the specified offer period and subject to the offer's stated conditions.

• Discounts and promotional offers cannot be combined unless explicitly permitted.

• Any applicable delivery charges, taxes, or additional fees will be disclosed as required.

Petzlify reserves the right to correct genuine pricing or listing errors, subject to applicable law and any obligations arising from an already confirmed order.
 

9. Offers and Promotions

Petzlify may offer promotional prices, seasonal discounts, introductory packages, and other special offers.

Each offer may have specific eligibility criteria, validity periods, service limitations, and booking conditions.

Unless expressly stated otherwise:

• Offers are valid only for the stated period.

• Offers cannot be exchanged for cash.

• Promotional services are subject to appointment availability.

• An offer may be withdrawn or modified for future bookings, subject to applicable law and any commitments already made to customers.

Customers should review the offer details before booking.
 

10. Refunds and Service Concerns

If you have a concern about a service or product, please contact Petzlify using our official contact details and provide relevant booking or order information.

Refunds, cancellations, exchanges, and service adjustments will be handled according to the applicable policy communicated at the time of booking or purchase and applicable law.

Where a service has not been provided, or a product is defective, damaged, incorrect, or otherwise eligible for a remedy, we will assess the matter in accordance with the applicable policy and legal requirements.

Customers should report service concerns as soon as reasonably possible so we can investigate and respond appropriately.

Nothing in these Terms & Conditions excludes any consumer right or remedy that cannot lawfully be excluded.
 

11. Online Store and Product Orders

If you purchase products through the Petzlify website, you agree to provide accurate ordering, billing, and delivery information.

Product availability, prices, descriptions, and delivery estimates may change.

We will make reasonable efforts to ensure that product descriptions and images are accurate. However, minor differences in colour, packaging, or presentation may occur.

Orders may be subject to availability, delivery-service limitations, payment verification, and other reasonable operational requirements.

Any product-specific usage instructions, warnings, storage requirements, and expiry information should be reviewed before use.

Petzlify is not responsible for misuse of products contrary to their instructions, subject to applicable law.
 

12. Veterinary and Health Disclaimer

Unless a service is expressly described as veterinary care provided by an appropriately qualified professional, Petzlify's grooming and hygiene services are not veterinary services.

General pet-care information provided on our website or through customer communications is for informational purposes and should not be treated as a substitute for a veterinary examination, diagnosis, or treatment plan.

If your pet experiences an emergency, serious injury, breathing difficulty, suspected poisoning, or other urgent medical condition, seek immediate assistance from a qualified veterinarian.
 

13. Limitation of Liability

Petzlify will exercise reasonable care when providing its services.

To the extent permitted by applicable law, Petzlify will not be responsible for losses arising from circumstances beyond its reasonable control, including third-party service disruptions, inaccurate information supplied by customers, or events that could not reasonably have been prevented.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, negligence where such liability cannot lawfully be excluded, or any other liability that cannot be limited under applicable law.

Nothing in this section removes or restricts a customer's statutory consumer rights.
 

14. Intellectual Property

The Petzlify name, logo, website content, graphics, photographs, promotional materials, and other original content are owned by or licensed to Petzlify, unless otherwise indicated.

You may not reproduce, distribute, modify, commercially exploit, or republish our content without prior written permission, except where permitted by applicable law.
 

15. Privacy and Personal Information

Your use of our website and services is also subject to our Privacy Policy.

We may collect and process personal information necessary to manage bookings, deliver services, process orders, communicate with customers, and operate our business.

Please review our Privacy Policy to understand how your information is collected, used, stored, and shared.
 

16. Changes to These Terms

Petzlify may update these Terms & Conditions from time to time to reflect changes in our services, operations, website, or applicable laws.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated terms are published will be subject to applicable law and any consent requirements that apply to the changes.
 

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes will be addressed in accordance with applicable Indian law. Nothing in these Terms & Conditions limits a customer's right to approach a competent consumer commission or other authority where permitted by law.
 

18. Contact Information

For questions about these Terms & Conditions, bookings, cancellations, or our services, contact us:

Business Name: Ruklook Technology
Website: https://www.petzlify.com/
Phone/WhatsApp: +91 87221 71679
Service Location: Lucknow, Uttar Pradesh, India

We will make reasonable efforts to respond to customer enquiries promptly.

Thank you for choosing Petzlify. We look forward to caring for your pets!