At Petzlify, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book our pet grooming services, purchase products, or contact us.

By using our website or services, you acknowledge that you have read this Privacy Policy.
 

1. About Petzlify

Petzlify provides pet grooming and pet-care services, including doorstep grooming, hygiene care, and other pet-care services, as well as pet-related products through our website.

Website: https://www.petzlify.com/
Contact Number: +91 87221 71679
Service Location: Lucknow, India

For privacy-related questions, you can contact us using the details provided above.
 

2. Information We Collect

We may collect the following types of information when you use our website or services.

A. Personal Information

When you book a service, place an order, or contact us, we may collect:

• Your name

• Mobile number and WhatsApp number

• Email address

• Home address and service location

• Billing and delivery address, where applicable

B. Pet Information

To provide appropriate pet-care services, we may collect:

• Pet's name, species, breed, age, and approximate weight

• Grooming preferences and service history

• Relevant information about your pet's skin, coat, hygiene, or behaviour

• Other information you voluntarily provide to help us deliver the requested service

C. Booking and Transaction Information

We may collect information relating to:

• Service bookings and appointment preferences

• Products purchased and order history

• Payment status and transaction references

• Customer enquiries, feedback, and complaints

Payments may be processed through third-party payment providers. We do not intentionally collect or store complete payment card details when payments are handled by those providers.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device information

• Website usage and interaction data

• Cookies and similar tracking technologies, where enabled
   

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and confirming service bookings

• Contacting you about appointments and service updates

• Sending groomers to your requested service location

• Processing product orders and coordinating deliveries

• Providing customer support and responding to enquiries

• Understanding your pet's grooming requirements

• Improving our website, services, and customer experience

• Managing payments, refunds, cancellations, and complaints

• Preventing fraud, misuse, and unauthorised activity

• Sending promotional offers, updates, and marketing communications where permitted by applicable law and your preferences

• Complying with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purposes described in this policy without an appropriate legal basis or notice, where required.
 

4. WhatsApp and Phone Communication

Petzlify may communicate with you by phone call, SMS, or WhatsApp regarding bookings, appointment confirmations, service updates, and customer support.

If you contact us through WhatsApp, your information will also be subject to WhatsApp's applicable terms and privacy policy.

We may use your mobile number to send service-related messages. Promotional messages will be sent in accordance with applicable requirements, and you may ask us to stop sending marketing communications.
 

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, measure advertising performance, and enhance the browsing experience.

Depending on the tools enabled on our website, these technologies may include:

• Essential website cookies

• Website analytics tools

• Advertising measurement and conversion tracking tools

• Marketing technologies used to understand campaign performance

You can manage cookies through your browser settings and, where provided, our website's cookie preferences. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
 

6. Sharing of Personal Information

Petzlify does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Website hosting and booking platform providers

• Payment processing providers

• Delivery and logistics partners

• Groomers or service personnel assigned to your appointment

• Customer support and business communication providers

• Analytics and advertising service providers, where enabled

For example, a groomer may receive your name, contact number, service address, appointment details, and relevant pet-care information to complete your booking.

We may also disclose information when required by law, to respond to lawful requests, protect our rights, or address fraud and security concerns.

We aim to share only the information reasonably necessary for the relevant purpose.
 

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, electronic communication system, or data storage method can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
 

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting applicable legal requirements.

The retention period may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.
 

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permissible

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Raise a privacy concern or submit a complaint

To exercise these rights, contact us using the details provided in this policy. We may need to verify your identity before processing your request.

Withdrawing consent may affect our ability to provide certain services where the information is necessary to fulfil your booking or other request.

10. Children's Privacy

Our website and services are intended for adults responsible for pets. We do not knowingly seek to collect personal information directly from children without the appropriate authorisation where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media services, or other external services.

Petzlify does not control the privacy practices of these third parties. We encourage you to review their respective privacy policies before sharing personal information with them.

Your use of third-party services is subject to their own terms and policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
 

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Ruklook Technology
Website: https://www.petzlify.com/
Phone/WhatsApp: +91 87221 71679
Location: Lucknow, Uttar Pradesh, India

We will review privacy-related requests and respond in accordance with applicable requirements.

Thank you for trusting Petzlify with your pet's care.