At Petzlify, we aim to provide a convenient and reliable pet-care experience for every customer. This Refund & Cancellation Policy explains how cancellations, rescheduling requests, refunds, and service-related concerns are handled for our doorstep pet grooming services and online store.

By booking a service or purchasing a product through our website, you agree to this policy, subject to your rights under applicable law.
 

1. Service Booking Cancellation

Customers may cancel a grooming or pet-care appointment by contacting us through our official phone or WhatsApp number.

Contact Number: +91 87221 71679

We request that customers inform us at least 12 hours before the scheduled appointment whenever possible. Early notice helps us manage our groomers' schedules and travel arrangements.

• Cancellation at least 12 hours before the appointment: No cancellation fee will ordinarily apply.

• Cancellation less than 12 hours before the appointment: We may review the circumstances and any reasonable costs already incurred.

• Cancellation after the groomer has reached the customer's location: Reasonable, previously disclosed travel or service charges may apply where permitted by law.

• No-show or customer unavailable: If the customer is unavailable at the confirmed address or cannot provide access to the pet, we will contact them to resolve the issue. Any applicable charge must be consistent with the terms disclosed at booking and applicable law.

We will communicate any applicable charges before confirming a booking where required.
 

2. Rescheduling Appointments

We understand that plans can change.

Customers may request to reschedule an appointment by contacting us as early as possible.

• Rescheduling requests are subject to groomer availability and service-area coverage.

• We will try to accommodate reasonable rescheduling requests without an additional charge.

• Repeated last-minute rescheduling may require additional coordination and will be assessed on a case-by-case basis.

• If we cannot provide a reasonable alternative appointment, customers who have paid in advance may request a refund for the service not provided.

A rescheduled appointment is confirmed only after we communicate the revised date and time.
 

3. Cancellation by Petzlify

In certain circumstances, Petzlify may need to cancel or reschedule an appointment because of staff unavailability, unexpected delays, unsafe weather, operational issues, or concerns about the pet's safety.

If we cancel a prepaid appointment and cannot provide an acceptable alternative, the customer will be eligible for a refund of the amount paid for the service not provided.

We will make reasonable efforts to notify the customer and offer an alternative appointment wherever possible.
 

4. Refunds for Grooming and Pet-Care Services

Because our services involve scheduling, travel, and dedicated staff time, refunds depend on the circumstances.

Refunds may be considered in the following situations:

• The customer cancels within the applicable cancellation period.

• Petzlify cancels a prepaid appointment and the customer does not wish to reschedule.

• The customer has paid for a service that we are unable to provide.

• A duplicate payment has been made.

• The customer was charged an incorrect amount.

• A material service issue warrants a refund or other remedy under applicable law.

Once a service has been completed, refunds are not automatic simply because the customer changes their mind. However, if the service was materially different from what was promised or was not delivered as agreed, please contact us so we can investigate and provide an appropriate remedy.

Any refund decision will be made in accordance with this policy and applicable consumer-protection laws.
 

5. Hygiene Express and Promotional Offers

Petzlify may offer introductory packages, discounted grooming services, and limited-period promotions, including Hygiene Express.

Promotional bookings are subject to the same cancellation and refund principles described in this policy.

• Promotional prices apply only during the stated offer period.

• A promotional booking may be rescheduled subject to availability.

• If Petzlify cannot provide a prepaid promotional service, the customer may request a refund for the service not provided.

• Promotional offers cannot be exchanged for cash unless a refund is otherwise due under this policy or applicable law.

• Additional services outside the selected package may incur extra charges, which will be communicated before the customer agrees to them.
   

6. Product Order Cancellation

Customers who purchase products through the Petzlify online store may request cancellation before the order has been dispatched.

• Before dispatch: Cancellation requests may be accepted, subject to order status and applicable law.

• After dispatch: Cancellation may no longer be possible. Customers should contact us to discuss available options.

• Duplicate orders or payments: Please contact us promptly so we can review and correct the issue.

• Already delivered orders: Returns, exchanges, and refunds are subject to the product's condition, applicable return terms, and legal requirements.

Certain products, including opened hygiene products or items that cannot reasonably be resold for health or safety reasons, may have return restrictions where permitted by law. These restrictions do not affect remedies available for defective, damaged, incorrect, or misrepresented products.
 

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or materially different product, contact us as soon as reasonably possible and provide:

• Your order number

• A description of the issue

• Photographs or other supporting information, where appropriate

We will review the matter and, where appropriate, arrange a replacement, refund, or another suitable remedy in accordance with our product policies and applicable law.

Failure to report an issue immediately will not automatically remove any rights you have under applicable law.
 

8. Refund Processing Time

Once a refund has been approved, we will initiate it through the original payment method wherever reasonably possible.

Refunds are generally initiated within 5–7 business days after approval. The time required for the amount to appear in your account may depend on your bank, payment provider, or payment method.

If the refund has not appeared within the expected period, please contact us with your booking or order reference.

Any refund timeline communicated by us is subject to the processing requirements of the relevant payment provider and applicable law.
 

9. Advance Payments

If an appointment or product order requires advance payment, the applicable amount and relevant cancellation conditions will be communicated before payment.

Where a refund is due, we will refund the eligible amount in accordance with this policy and applicable law.

We will not retain customer payments for services that have not been provided where a refund is required by law or otherwise due under the agreed booking terms.
 

10. How to Request a Cancellation or Refund

To request a cancellation, reschedule, or refund, please contact our customer support team.

Business Name: Petzlify
Website: https://www.petzlify.com/
Phone/WhatsApp: +91 87221 71679
Service Location: Lucknow, Uttar Pradesh, India

Please provide the following information:

• Your name

• Registered mobile number

• Booking ID or order number, if available

• Scheduled appointment date or purchase date

• Reason for the cancellation or refund request

Our team will review your request and communicate the next steps.
 

11. Policy Updates

Petzlify may update this policy from time to time to reflect changes in our services, operations, or applicable laws.

The latest version will be published on this page with an updated revision date. Any changes will apply subject to applicable law and commitments already made to customers.
 

12. Contact Us

For any questions regarding cancellations, refunds, or product returns, please contact us:

Petzlify Customer Support
Phone/WhatsApp: +91 87221 71679
Website: https://www.petzlify.com/

We appreciate your trust in Petzlify and will make reasonable efforts to resolve your concerns fairly and promptly.

Thank you for choosing Petzlify for your pet's care.